Frequently asked questions
Q/ How do I get to the Hotel Balmoral?A/ The best way to get to our hotel is by reserving our transfer service 24 hours prior to your arrival, with the following rates:
Airport-Hotel:
From 1 to 4 people $28
From 5 to 8 people $35
Hotel-Airport:
From 1 to 4 people $23
From 5 to 8 people $30
The Balmoral is only 23 km away from the Juan Santamaria International Airport & approximately a 30 minutes drive.
Q/ What time is check in and check out?A/ Check in: 2:00 p.m. Check out: 12:00 p.m.
Q/ Are there handicapped rooms available in the hotel?A/ Yes, there are 10 handicapped rooms for people with disabilities.
Q/ What types of credit card can I use to guarantee the reservation?A/ American Express, VISA, Master Card, Dinner’s Club & Discover are accepted.
Q/ What to do in case I do not receive a confirmation/cancellation email?A/ You must get in contact with our Reservations Department as soon as possible at our Toll-Free: 1-800-691-4865, otherwise you can send us an e-mail to: reservas@hotelbalmoral.travel
Q/ Is breakfast offered?A/ Yes, buffet breakfast available from 6:00a.m. at “El Patio del Restaurant”.
Q/ Do the rooms have safety boxes?A/ Most of the rooms in the hotel have their own safety box, however we also offer safe deposit boxes by the front desk, the service is free of charge.
Q/ What type of local attractions and activities can I enjoy in the city?A/ The Balmoral is located in the pedestrian zone of the Central Avenue within walking distance of the business & financial district, with entertainment and shopping areas, near the main historical & cultural landmarks of the city such as the National & Melico Salazar Theaters, the Gold & Jade Museums, the Morazan Park, the Metropolitan Cathedral and much more. Also you can enjoy, live music in our El Patio Bar-Restaurant-Cafe.
Q/ Do the rooms have air conditioning?A/ Yes, all the rooms in the hotel have air conditioning.
Q/ Does the hotel accept pets?A/ Yes, it does but only for people with disabilities.